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A generation can fail because of unsupported settings, model provider errors, upload issues, policy checks, network problems, or insufficient credits.

Why Did My Generation Fail?

Fix reference uploads, model-specific image limits, HEIC or HEIF preparation, create-from-image prompts, and blocked reference media.

Fix Upload or Reference Image Problems

Video generation can take longer than image generation, especially for higher-resolution or provider-heavy requests.

What to Do When a Video Is Still Processing

Troubleshoot failed, stuck, or unexpected generations.

Generation issues

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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